All figures themselves are in very good condition unless very occasionally shown to be otherwise. If the item is listed as "New" we have inspected it and concluded that it has never been out of the box. Small Funko factory quality control issues DO NOT stop an item from being still defined as "New".
If the item is listed as "Used" we have inspected it and concluded that it may have been out of the box previously. We may exercise our discretion here in specific cases but if you are an international customer assume the items are non-returnable. Every single Pop we list is carefully sourced and checked to ensure every Pop we sell is 100% genuine.